Virgin Media Outage Continues for Second Day, Leaving Thousands of UK Customers Without Internet Access
Virgin Media Hit by Second Consecutive UK Outage, Leaving Thousands Without Internet
By Shivali Best for MailOnline
Updated: 07:58 BST, 15 July 2025
Virgin Media users across the UK faced internet disruptions for the second day in a row, with thousands reporting outages starting Tuesday morning. According to Downdetector, over 6,000 customers experienced connectivity issues from approximately 7:21 BST on July 15, 2025, with London, Birmingham, and Manchester among the hardest-hit areas.
Customers reported Wi-Fi and app login failures during the outage.
The outage followed similar issues on Monday, July 14, where users described a “total blackout” lasting several hours. Downdetector maps revealed widespread problems both days, with 74% of reports citing internet failures and 23% noting disrupted TV services.
Frustrated Customers React
Social media erupted with complaints. One user tweeted, “Second day trying to work from home with no internet. Sort it out, @VirginMedia!” Another wrote, “Streaming the match was impossible. Unacceptable during peak hours.”
Virgin Media responded to Monday’s outage, stating teams were “working to resolve the issue,” but has yet to address Tuesday’s disruption.
Outage reports peaked at 7:30 AM on July 15 (Credit: Downdetector).
What You Can Do
For those affected, Virgin Media advises:
- Restart your router.
- Check for local outages via the service status page.
- Report issues through the app or customer support.
Customers took to Twitter to voice frustrations (Source: Twitter).
The back-to-back outages have sparked criticism of Virgin Media’s reliability, especially as remote work and streaming demand grow. Users are urged to monitor Virgin Media’s official channels for updates.
As of publication, services are gradually restoring, but lingering disruptions highlight the need for robust infrastructure in an increasingly connected world.
Stay tuned for further developments.
