Monzo Outage: App Crash Disrupts Payments for Hundreds of Frustrated UK Customers

Monzo Outage Leaves Thousands Unable to Access Funds on Pay Day
By William Hunter | 10:28 BST, 27 June 2025 | Updated: 10:28 BST, 27 June 2025

Monzo, one of the UK’s most popular digital banks, faced widespread technical issues this morning, leaving customers unable to send or receive payments. The outage, which began around 8:30 AM, peaked at over 450 reports on Downdetector before being resolved hours later.

What Happened?
The disruption impacted critical services like fund transfers and account access. Over 80% of users reported payment failures, while others couldn’t view deposits. The timing worsened frustrations, as the outage coincided with payday for many.

Users expressed alarm as payments failed during the outage (Image: Getty)

Customer Reactions
Social media flooded with complaints. “My money hasn’t turned up after being sent,” one user tweeted. Another wrote, “When Monzo does you dirty and goes down on payday.” Reports spanned major cities, including London, Birmingham, and Manchester.

Resolution and Response
Monzo confirmed the issue was resolved by late morning, stating: “There are no ongoing issues.” However, the bank has not yet disclosed the cause of the outage.

Downdetector data shows a spike in reports during the outage (Image: Downdetector)

Why It Matters
Monzo, used by over 9 million customers, emphasizes reliability. Outages risk eroding trust, especially during financial milestones like payday. Competitors like Revolut and Starling Bank faced similar issues in 2024, highlighting vulnerabilities in digital banking infrastructure.

The incident underscores the need for robust backup systems as fintech apps become primary banking tools. Monzo users are advised to monitor accounts for updates.

For more tech news, follow MailOnline.